Customer Support
At AKA Company, we are committed to providing fast and personal assistance for every customer.
* Fast Response: Contact us directly via WhatsApp for the quickest support.
* Order Updates: Get help with your order status, shipping information, and delivery questions.
* Design Assistance: Need help choosing a design, colors, logos, or creating a custom seat cover? We're here to help.
* Direct Communication: Chat with us one-on-one and receive personalized recommendations for your scooter.
📱 For the fastest service, please contact us via WhatsApp.
We aim to respond to all WhatsApp messages within 24 hours, and often much sooner.
Thank you for choosing AKA Company.
❓ Frequently Asked Questions (FAQ)
1. How long does shipping take?
Our products are made to order. International shipping via FedEx usually takes 2-5 business days after production, depending on your location.
2. Can I return or get a refund?
All our products are carefully crafted and inspected before shipping. We do not accept refunds or returns, so please review your order carefully before confirming your purchase. If there is an issue with a damaged or defective item, please contact us and we will do our best to assist you.
3. How can I contact customer support?
You can contact us anytime via email at:
📧 support@akacompany.store
We usually respond within 48–72 hours.
4. Are the seat covers water-resistant?
Some of our seat covers are water-resistant, but not all. Please check the product description to know if a specific model has this feature.
5. Do you offer international shipping?
✅Yes, we ship worldwide! However, please note that we are currently unable to ship to certain countries, including Syria, Iraq, and Lebanon.
6. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, etc.) through our secure payment gateway.